Faq

SHIPPING

Rigby Nowhere ships through Sendle Both Internationally and domestically within Australia.

We offer both express and standard shipping. Options can be accessed via the checkout. Shipping will remain standard Rigby Nowhere fixed $5 for orders within Australia and weight priced as per Sendle weight pricing for International orders.
Also all information on Sendle can be accessed by visiting Sendle.com and tracking numbers will be attached to all orders.

Rigby Nowhere is a proud partner with Hero Packaging making all packaging Eco friendly and compostable.

Please note: Skateboard decks and various items at Rigby Nowhere are made to order as they are custom made, may take up to 21 days to be shipped, If you have questions about information on specific wait times, contact us at rigbynowhere@hotmail.com where we will be happy to answer any questions.

CUSTOMISING ORDERS

Want a design on apparel not advertised?

Want a custom item designed specifically for you?

Want our designers to help you on a project?

Rigby Nowhere caters to the individual so don't hesitate to email for enquiries and we will do our best to cater to your wants and needs.

GIFT VOUCHERS

Available now. Email Rigbynowhere@hotmail.com for information.

RETURN POLICY

Quality Goods Return

For return of the quality goods, we compensate cost of goods only. Delivery charges are not compensated. Same works for a partial return of quality goods – delivery charges also won’t be compensated.

You can return an item or entire order if it meets requirements below:

Both item(s) and its package should be saved in their oriniginal conditions
Confirmation of your ID and the fact of purchase and its conditions (commodity or cash receipt)
Returns must be organised within 30 days.

DEFECTIVE GOODS RETURN

You can return defective goods with the full refund of the both order price and shipping expenses. In case of partial return, shipping expenses are not compensated.

We consider item defective, if it meets one of the following conditions: items with the wrong article, color, style, quality, size. Differences in layout and design elements won’t be considered as the indicator of non-quality product.

All products are custom made and have slight differences as the creators are in fact real humans and not robots. Refunds are made within 5 working days from the moment we receive the returned product, you’ll recieve a relevant email notification. If refund is issues to a bank account, refund period could be increased due to the bank’s terms on processing payments, contact your bank for details.

DO YOU SHIP INTERNATIONALLY?

YES! I am based in Adelaide, Australia and ship both domestically and Internationally via Sendle.

EXCHANGE POLICY

If you purchased an item online and wish to exchange it for another product, you will need to return the original item within 30 days from the date of purchase. The item must be returned unworn and unwashed. If the item appears to have been worn or any damage has occurred we hold the right to refuse the exchange, please keep with in mind when returning your item.

Please note that all post cost on an exchange are to be paid for in full by the customer - if the parcel does not get returned, or gets lost in the mail we cannot issue the exchange, so please register the return post with full tracking if you are concerned this could happen. All sizes are clearly stated in the product information in full detail, the sizes are unisex and measurements in centimetres have been provided and clearly stated. Please be sure to check the measurements on the site before ordering again in the future. We want you to be happy with your product so it is important you check these details prior to ordering.

Be sure to email me a receipt of the proof of payment. Your new item will be posted once the item you wish to exchange has been returned and checked for damage.

To organize an exchange, please email rigbynowhere@hotmail.com for where to send it back.

WHAT INFORMATION DOES RIGBY NOWHERE COLLECT

Rigby Nowhere collects information from you when you place an order or subscribe to our newsletter. When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number or credit card information.

WHAT DOES RIGBY NOWHERE USE YOUR INFORMATION FOR

Any of the information Rigby Nowhere collects from you may be used in one of the following ways:

To personalize your experience (your information helps us to better respond to your individual needs)

To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

To send periodic emails

The email address you provide when signing up for our newsletter may be used to send you information, respond to inquiries, and/or other requests or questions.

HOW DOES RIGBY NOWHERE PROTECT YOUR INFORMATION

Rigby Nowhere implements a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

LENNI offers the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, financials, etc.) will not be stored on our servers.

Rigby Nowhere does not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist Rigby Nowhere in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

THIRD PARTY LINKS

Occasionally, at our discretion, Rigby Nowhere may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. Rigby Nowhere, therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, Rigby Nowhere seeks to protect the integrity of our site and welcome any feedback about these sites.

YOUR CONSENT

By using our site, you consent to our web site privacy policy.

CHANGES TO OUR PRIVACY POLICY

If Rigby Nowhere decides to change our privacy policy, those changes will be posted on this page.

This policy was last modified on 1/12/2019

COMMUNICATIONS

We may use your Personal Information to contact you with newsletters, marketing or promotional materials

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.

Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

SECURITY

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

IF YOU ARE INTERESTED IN BECOMING A STOCKIST

Please email with some information, including: location, shopfront or online only, other labels currently stocked and a little about yourself and your store. All wholesale inquiries should be mailed to rigbynowhere@hotmail.com